House Policy for the Responsible Service of Alcohol

Cool Cocktails, in the best interests of our clients, our staff, and the community, promotes RESPONSIBLE SERVICE OF ALCOHOL.

Responsible serving of alcohol is vital for legal, health and community reasons. Our society is now less tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and underage drinking. We are now far more aware of the serious problems that are associated with such behaviour.

Cool Cocktails has adopted the following House Policy which provides a frame work for the Responsible Service of Alcohol:

In order to prevent underage drinking, we will require proof of age to be provided when requested, and will ensure that our products are only received by adults.
We will not provide our product to persons who are intoxicated.
All customers who are considered to be intoxicated will be refused product.
We will educate our staff, our retailers, and our clients of our duty of care to ensure that they understand the implications and abide by our Responsible Service of Alcohol Policy.

Cool Cocktails will effect these strategies by:

Implementing, monitoring, and modifying the House Policy on an on-going basis.
Preventing underage drinking by insisting on “proof of age” by requesting a driver’s licence, passport, or “proof of age card” issued by the NSW Roads and Traffic Authority.
Preventing intoxication by recognising the signs of intoxication and refusing to serve anyone to the point of intoxication. We will deny service to anyone who is already intoxicated.
Promoting the service of non-alcoholic beverages.

It is the responsibility of all staff to promote the Responsible Service of Alcohol. Remember to always be pleasant and polite, but be firm in your decisions.

Terms of Use

The intellectual property rights in the underlying HTML, text, images, logos, and other content material that appears on the Cool Cocktails® Web Site is either reserved to All Dunn International Pty Ltd trading as Cool Cocktails®, or has been obtained with the permission of the owner of the intellectual property in such content to use the content on this web site.

Laws, Rules and Regulations change every day and together with the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Hence, the information contained in this Site is for general guidance only and is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, business technology, finance and other professional advice and services.

The information provided should also not be used as a substitute for consultation with professional legal, accounting, business technology, financial advice or other competent advisers. As such any decision or action should not be made in reliance to this information prior to personal consultation with a competent adviser.

The information contained in this Site has been obtained from reliable sources and All Dunn International Pty Ltd trading as Cool Cocktails® is not responsible for any errors or omissions, or for the results obtained from the use of this information.

There is no guarantee of completeness, accuracy, timeless or of the results obtained from the use of the information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no circumstances will All Dunn International Pty Ltd trading as Cool Cocktails® or its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damage.

This Site has links to other Web Sites maintained by third parties. All Dunn International Pty Ltd trading as Cool Cocktails® does not have control of, and makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.

Privacy Policy

Cool Cocktails wants to provide the best possible service to our clients by making the most efficient use of your personal information.

However, it is of utmost importance to us that you are confident that any personal information provided to us is treated with an appropriate degree of privacy.

Definitions

Personal Information: Personal Information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Sensitive Information: Sensitive information is a subset of personal information. It means information or opinion about an individual's racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal record or health information about an individual.

Collection of Personal information

It is essential for Cool Cocktails® to collect some personal information to complete our standard business activities of providing and delivering cocktail products and related equipment and services to our clients.

When collecting information we:

Establish and maintain a database for delivery addresses, product popularity and sales, and repeat customer preferences.
Establish and maintain a database for tracking effectiveness of various marketing strategies.
Establish and maintain a database for billing details, and customer contact information.
Establish and maintain a database for information bulletins, special offers, and newsletters.

Collection and usage of personal information is essential for us to complete our business with clients. Where reasonable and practicable, Cool Cocktails® collects personal information directly from clients. This may occur for example when ordering products or services.

Where not reasonable or practicable to collect personal information directly, Cool Cocktails® relies on third parties. Below are examples of situations where we may receive personal information from another source, and why this would happen:

Seeking a physical address for follow up of late or overdue payments
Processing of online enquiries for service provision
A credit reference report from another supplier to when considering an application for credit from potential customers.

Consent

In the majority of circumstances Cool Cocktails® will require your specific consent before we collect, use or disclose personal information. Consent will be obtained in writing; however, there may be some situations where your verbal consent is accepted.

Disclosure

Cool Cocktails® does not generally disclose personal information to any other party, unless required or authorised by law, consent is given, or is required to complete a business transaction. There are times when Cool Cocktails® is required or authorised by law to disclose personal information.

Personal information may be required in accordance with taxation law to be provided to the taxation office, or under subpoena to a Court of Law.

Personal information may also be disclosed where consent has been obtained. Consent may be received directly from a client, as set out above, or may be implied from a client’s conduct.

Personal information is only disclosed to parties outside Cool Cocktails® where it is required to complete business activities. Some examples where this may occur are:

Provide external delivery agencies an address or contact details for delivery
Provide external debt collection agency details for collection of overdue accounts

Accuracy

It is essential to Cool Cocktails® that personal information is complete and up-to-date at all times to effectively conduct standard business activities. When using personal information we will contact a client to determine if any personal details have changed.

Cool Cocktails® can also contacted at any time to update personal information, or to advise that information held is inaccurate or incomplete.

Access

Individuals can request access to their personal information by contacting Cool Cocktails®. A summary of personal information (E.g. name, address, phone number) is freely accessible.

In some situations, where the information requested goes beyond a basic summary, a fee may be charged for access. This fee is used to cover the cost to Cool Cocktails® for retrieving and supplying the information.

Cool Cocktails® endeavors to handle all requests for personal information within 30 days of having received the request. Some requests may take longer than 30 days, depending on the information sought, in which case the individual will be notified of the expected time frame as soon as is practicable.

There are some circumstances where requests for access to information may be denied by Cool Cocktails® , such as where the information may relate to existing or anticipated legal proceedings, where denying access is required or authorised by law, or where the request for access is regarded as frivolous and vexatious. If a request to access or change personal information is denied, we will offer a formal explanation for our actions.