Privacy Policy
Cool Cocktails wants to provide the best possible service to our clients by making the most efficient use of your personal information. Therefore it is of utmost importance to us that you are confident that any personal information provided to us is treated with an appropriate degree of privacy.
Definitions
Personal Information: Personal Information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Sensitive Information: Sensitive information is a subset of personal information. It means information or opinion about an individual's racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal record or health information about an individual.
Collection of Personal information
It is essential for Cool Cocktails® to collect some personal information to complete our standard business activities of providing and delivering cocktail products and related equipment and services to our clients.
When collecting information we:
- Establish and maintain a database for delivery addresses, product popularity and sales, and repeat customer preferences.
- Establish and maintain a database for tracking effectiveness of various marketing strategies.
- Establish and maintain a database for billing details, and customer contact information.
- Establish and maintain a database for information bulletins, special offers, and newsletters.
Collection and usage of personal information is essential for us to complete our business with clients. Where reasonable and practicable, Cool Cocktails® collects personal information directly from clients. This may occur for example when ordering products or services.
Where not reasonable or practicable to collect personal information directly, Cool Cocktails® relies on third parties. Below are examples of situations where we may receive personal information from another source, and why this would happen:
- Seeking a physical address for follow up of late or overdue payments
- Processing of online enquiries for service provision
- A credit reference report from another supplier to when considering an application for credit from potential customers.
Consent
In the majority of circumstances Cool Cocktails® will require your specific consent before we collect, use or disclose personal information. Consent will be obtained in writing; however, there may be some situations where your verbal consent is accepted.
Disclosure
Cool Cocktails® does not generally disclose personal information to any other party, unless required or authorised by law, consent is given, or is required to complete a business transaction. There are times when Cool Cocktails® is required or authorised by law to disclose personal information.
Personal information may be required in accordance with taxation law to be provided to the taxation office, or under subpoena to a Court of Law.
Personal information may also be disclosed where consent has been obtained. Consent may be received directly from a client, as set out above, or may be implied from a client's conduct.
Personal information is only disclosed to parties outside Cool Cocktails® where it is required to complete business activities. Some examples where this may occur are:
- Provide external delivery agencies an address or contact details for delivery
- Provide external debt collection agency details for collection of overdue accounts
Accuracy
It is essential to Cool Cocktails® that personal information is complete and up-to-date at all times to effectively conduct standard business activities. When using personal information we will contact a client to determine if any personal details have changed.
Cool Cocktails® can also contacted at any time to update personal information, or to advise that information held is inaccurate or incomplete.
Access
Individuals can request access to their personal information by contacting Cool Cocktails®. A summary of personal information (E.g. name, address, phone number) is freely accessible.
In some situations, where the information requested goes beyond a basic summary, a fee may be charged for access. This fee is used to cover the cost to Cool Cocktails® for retrieving and supplying the information. Cool Cocktails® endeavors to handle all requests for personal information within 30 days of having received the request. Some requests may take longer than 30 days, depending on the information sought, in which case the individual will be notified of the expected time frame as soon as is practicable.
There are some circumstances where requests for access to information may be denied by Cool Cocktails® , such as where the information may relate to existing or anticipated legal proceedings, where denying access is required or authorised by law, or where the request for access is regarded as frivolous and vexatious. If a request to access or change personal information is denied, we will offer a formal explanation for our actions.
